Privacy Policy

Effective Date: Feb 5, 2025

Introduction

This Privacy Policy (“Policy”) outlines how Sprouth Health Partners LLC (“we,” “us,” “our”) collects, uses, and discloses your Personal Information. “Personal Information” refers to information that is linked or reasonably linkable to you. This Policy applies to all Personal Information processed by us in connection with your use of our websites, applications, and services, provided we do not have an established patient relationship with you. To establish a patient relationship, you must successfully register as and remain a Member.

If we have an established patient relationship with you, portions of our websites, applications, and interactions that require authentication are governed by our HIPAA Notice of Privacy Practices (“HIPAA Notice”). The HIPAA Notice covers the collection and use of your Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Upon successful registration as a Member, you will be asked to acknowledge the HIPAA Notice before providing any PHI.

We reserve the right to revise this Policy at any time. The revised version will be available on our website, with the effective date indicated above. By continuing to use our websites, applications, and services after revisions are posted, you accept the revised Policy unless otherwise required by law. If you disagree with any part of this Policy or future revisions, please discontinue your use of our websites, applications, and services.

For questions about this Policy or our privacy practices, please contact help@joinsprouthealth.com.

1. Categories and Sources of Personal Information We Collect

We collect the following categories of Personal Information from various sources. Certain types of Personal Information are necessary for us to provide goods or services to you. For example, to register as a Member, you must provide your full name, date of birth, gender, street address, telephone number, and email address. If you do not provide this information or request its deletion, you may be unable to access or use some or all of our goods or services.

1. Information You Provide to Us

We collect Personal Information that you provide directly through:

• Member registration processes
• Questions, communications, or feedback
• Requests for customer and technical support
• Ordering and paying for goods and services
• Participation in research, surveys, contests, and promotional activities

The specific types of Personal Information we collect include:

• Identifiers: Name, street address, telephone number, and email address
• Demographic Information: Age and gender
• General Geolocation Information: City, state, and ZIP code
• Billing Information: Credit or debit card number, verification number, and expiration date
• User-Generated Content: Photos and videos you provide or post in our online communities
• Information About Others: Contact information of individuals you authorize to access your information or act as emergency contacts

We also collect Sensitive Personal Information, including:

• Log-in Credentials: If you complete Member registration
• Other Sensitive Information: Any additional sensitive data you choose to provide

“Sensitive Information” includes data revealing racial or ethnic origin, religious beliefs, health status, sex life, sexual orientation, gender identity, national origin, citizenship or immigration status, genetic or biometric data, information about children, and precise geolocation data.

1. Information We Collect Through Automated Means

We collect information about your use of our websites, applications, and devices through technologies such as cookies, software development kits (SDKs), tracking pixels, and web server logs. This information may include:

• Domain name and IP address
• Operating system and platform
• Browser type and language
• Date and time of access
• Referring pages
• Pages viewed and time spent
• Search terms used
• Error logs

When you use our applications, we may collect information about your device, including operating system, version, advertising identifiers, browser type, Internet service provider, and usage details.

1. Information We Collect From Social Media and Other Content Platforms

When you interact with us on social media platforms, we may collect Personal Information such as your name, email address, and any comments or content you post. If you access our services through a third-party connection or log-in, or connect our applications to third-party platforms or tools, we may access and store certain information from those third parties, depending on your settings. If you do not wish to have this information disclosed, do not use these connections to access our services.

1. Information We Receive From Other Sources

We may receive information about you from advertising partners, analytics providers, and search engine providers.

2. Purposes for How We Use Your Information

In connection with providing you access to our websites, applications, goods, and services, we may use your information for the following purposes:

• Enable Your Use and Access: Process Member registration; communicate with you; respond to your inquiries; fulfill customer and technical support requests; process orders and payments; administer your account; and verify your identity.
• Evaluate and Improve Services: Conduct internal analyses to understand and improve the effectiveness of our offerings; define our actual and potential Members; decide on new service offerings; and monitor usage patterns.
• Marketing and Advertising: Communicate with you about products, services, offers, promotions, rewards, and events; provide news and information we think will interest you; and administer contests, promotions, and sweepstakes.
• Compliance and Protection: Comply with applicable laws, regulations, and legal processes; protect our rights, privacy, safety, or property, and that of our users and the public; and enforce our policies, terms, and conditions.

3. How We Share Your Information

We may share your Personal Information in the following circumstances:

• Service Providers: With third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: To enforce our terms and conditions; protect our operations; protect the rights, privacy, safety, or property of Sprouth Health Partners LLC, you, or others; and to allow us to pursue available remedies or limit the damages that we may sustain.
• Consent: With your consent or at your direction.

4. Your Choices and Rights

Depending on your location, you may have certain rights regarding your Personal Information, including:

• Access and Correction: You may request access to and correction of the Personal Information we hold about you.
• Deletion: You may request that we delete your Personal Information, subject to certain exceptions.
• Opt-Out of Marketing Communications: You may opt out of receiving promotional emails from us by following the instructions in those emails or by contacting us directly.
• Cookies and Tracking Technologies: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our websites or applications may become inaccessible or not function properly.

5. Data Security

We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If we become aware that we have collected Personal Information from a child under 18, we will take steps to delete such information.

8. International Data Transfers

Your Personal Information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from those of your country.

9. Third-Party Links

Our websites and applications may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Updates to This Policy

We may update this Policy from time to time in response to changing legal, technical, or business developments. When we update our Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

11. Contact Us

If you have any questions or concerns about this Policy or our privacy practices, please contact us at:

help@joinsprouthealth.com