Last Updated: March 5, 2025
Welcome to Sprout Health Partners LLC (“Company,” “we,” “our,” “us”). By accessing or using our website (“Site”), products, and services, you agree to comply with these Terms and Conditions (“Terms”). If you do not agree, please do not use our services.
Effective Date: Feb 5, 2025
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Sprout Health Partners LLC, doing business as Sprout Health Partners LLC (“Sprout Health Partners LLC,” “we,” “us,” or “our”), concerning your access to and use of the https://joinsprouthealth.com website as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). By accessing or using the Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or additional documents that may be posted on the Site from time to time are hereby expressly incorporated into these Terms by reference. We reserve the right, in our sole discretion, to make modifications, updates, or changes to these Terms of Use at any time and for any reason. In the event of changes, we will notify users by updating the “Last Updated” date at the top of these Terms and may provide additional notice through other means such as email or a prominent announcement on the Site. You acknowledge and agree that it is your responsibility to review these Terms periodically to stay informed of any modifications. By continuing to use the Site after the effective date of revised Terms, you are deemed to have accepted those changes.
The information provided on the Site is intended for users located within jurisdictions where such use complies with all applicable laws and regulations. It is your responsibility to ensure that your use of the Site complies with local laws, and we assume no liability for users accessing the Site from regions where such usage is restricted or prohibited.
The Site is not designed to comply with industry-specific regulations, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA), the Federal Information Security Management Act (FISMA), or any other healthcare, finance, or security-related laws. If your interactions require compliance with such regulations, you must not use this Site. Additionally, you may not use the Site in a manner that would violate the Gramm-Leach-Bliley Act (GLBA) or any other applicable consumer protection or data security laws.
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site. If we become aware that an individual under 18 has used our services without verifiable parental consent, we reserve the right to terminate their access, delete their account, and take any other necessary actions to comply with applicable laws regarding minors’ online privacy.
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us and are protected by copyright and trademark laws, as well as various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions.
The Content and Marks are provided on the Site “AS IS” for your informational and personal use only. Except as expressly provided in these Terms of Use, no part of the Site, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use. No rights or licenses are granted to you except as expressly set forth in these Terms.
We reserve all rights not expressly granted to you in and to the Site, the Content, and the Marks. Any unauthorized use of the Site, Content, or Marks will result in the immediate revocation of the limited license granted herein and may violate applicable laws, leading to potential legal action.
If you provide any information that is false, inaccurate, outdated, or incomplete, or if we determine that you have violated these Terms, we reserve the right to suspend or terminate your account immediately and restrict your current or future access to the Site without notice or liability. We may also take legal action where necessary.
You may be required to create an account to access certain features of the Site. By registering, you agree to:
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are expressly endorsed or approved by us in writing.
As a user of the Site, you agree not to:
Any violation of these restrictions may result in immediate termination of your account, restriction of access, legal action, and/or reporting to law enforcement authorities where applicable.
The Site may allow you to chat, contribute to blogs, participate in message boards, online forums, and other interactive features, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials on the Site. These may include, but are not limited to, text, writings, video, audio, photographs, graphics, comments, suggestions, personal information, or other material (collectively, “Contributions”).
Contributions may be viewable by other users of the Site and third-party websites, and as such, any Contributions you transmit may be treated as non-confidential and non-proprietary.
By creating or making Contributions available, you represent and warrant that:
Enforcement & Consequences
Any use of the Site in violation of the above constitutes a breach of these Terms and may result in:
By posting your Contributions to any part of the Site, you automatically grant, and you represent and warrant that you have the legal right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully paid, worldwide license to:
This license applies to all formats, media, or technologies, whether existing now or developed in the future, and includes our right to use your name, company name, franchise name, trademarks, service marks, trade names, logos, personal and commercial images, and likeness as provided in your Contributions.
By submitting Contributions, you waive all moral rights, including but not limited to attribution and integrity rights, and you warrant that no moral rights have otherwise been asserted in relation to your Contributions.
Ownership & Liability
We do not claim ownership over your Contributions. You retain full ownership of all intellectual property rights associated with your Contributions. However, by posting, you acknowledge that:
Our Rights Over Contributions
We reserve the right, at our sole discretion, to:
We have no obligation to monitor user Contributions but reserve the right to do so at our discretion.
We may allow users to leave reviews or ratings on the Site. By posting a review, you agree that:
Our Rights & Disclaimer
Violations may result in removal of reviews, account suspension, or legal action.
Use License
If you access the Site via a mobile application, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the mobile application on your owned or controlled wireless device, strictly in accordance with these Terms.
You shall not:
Apple & Android Devices
When using the application via Apple Store or Google Play (each an “App Distributor”), you agree that:
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.
The Site may contain (or you may be directed to) links to external websites (“Third-Party Websites”) and various forms of content, such as articles, photographs, text, graphics, designs, music, videos, applications, software, and other materials originating from third parties (“Third-Party Content”).
We do not investigate, monitor, or verify the accuracy, appropriateness, or completeness of Third-Party Websites or Third-Party Content. We are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content available on, linked to, or installed from the Site. This includes, but is not limited to, their content, accuracy, offensiveness, opinions, reliability, privacy practices, or policies.
The inclusion of, linking to, or permission to use Third-Party Websites or Content does not constitute our endorsement or approval. If you choose to leave the Site and access Third-Party Websites or use/install Third-Party Content, you do so at your own risk, and these Terms will no longer apply. We strongly recommend that you review the applicable terms, policies, and privacy practices of any Third-Party Website or service before using it.
Any purchases made through Third-Party Websites are solely between you and the third party. We assume no responsibility for such transactions, and you agree that we do not endorse any products or services offered by third parties.
By using the Site, you agree to hold us harmless from any losses, damages, or harm resulting from:
We reserve the right, but not the obligation, to:
We care about your privacy and data security. Please review our Privacy Policy here: https://joinsprouthealth.com/privacy-policy. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use by reference.
Please note that the Site is hosted in the United States. If you access the Site from a region with different data protection laws, you acknowledge that your data will be transferred to, processed, and stored in the United States. By continuing to use the Site, you consent to this data transfer and understand that U.S. laws may differ from those in your jurisdiction.
Respectful Behavior: Patients must treat all staff, including physicians, nurses, and administrative personnel, with respect, courtesy, and professionalism at all times.
Zero Tolerance: We have a zero-tolerance policy for abusive, threatening, or violent behavior, including verbal abuse, harassment, discrimination, or disruptive conduct.
Consequences: Violations may result in warnings, appointment cancellations, removal from our facility, permanent dismissal, or legal action if necessary.
These Terms of Use shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.
We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.
These Terms of Use and your use of the Site are governed by and construed in accordance with the laws of the State of Michigan applicable to agreements made and to be entirely performed within the State of Michigan, without regard to its conflict of law principles.
Binding Arbitration
If the Parties cannot resolve a Dispute through informal negotiations, the Dispute (except as expressly excluded below) will be exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.
The arbitration shall be conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where applicable, the AAA’s Supplementary Procedures for Consumer-Related Disputes (“AAA Consumer Rules”), available at www.adr.org. Arbitration fees and compensation for the arbitrator shall be governed by the AAA Consumer Rules, and we will cover costs deemed excessive by the arbitrator. Arbitration may take place in person, through documents, by phone, or online.
The arbitrator will issue a written decision but is not required to provide reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if they fail to do so. Except where otherwise required by AAA rules or law, arbitration will be held in Wayne, Michigan. The Parties may litigate in court only to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate, or enter judgment on the arbitrator’s award.
If a Dispute proceeds in court rather than arbitration, it must be brought in the state and federal courts of Wayne, Michigan, and the Parties waive all defenses of lack of personal jurisdiction and forum non conveniens. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) do not apply.
No Dispute may be initiated more than one (1) year after the cause of action arose. If any portion of this arbitration provision is found illegal or unenforceable, that part will be decided by a court of competent jurisdiction as outlined above, and the remainder of this section will continue to apply.
Restrictions
To the fullest extent permitted by law:
Exceptions to Arbitration
The following Disputes are not subject to binding arbitration:
If any part of this provision is found unenforceable, the Parties agree that Disputes in that portion will be resolved by a court of competent jurisdiction in Wayne, Michigan, with both Parties submitting to personal jurisdiction there.
There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
We and our directors, employees, or agents shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, revenue, data, or other losses arising from your use of the Site, even if advised of such possibility.
Our total liability to you for any cause, regardless of the form of action, is limited to the amount paid by you, if any, in the six (6) months preceding the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and personnel, from any claims, damages, liabilities, or expenses (including attorneys’ fees) arising from:
We may assume exclusive defense of any claim at your expense, and you agree to cooperate with us in such defense.
We maintain certain data you transmit to the Site for operational purposes but do not guarantee its preservation. You are solely responsible for backing up your data, and we are not liable for any loss or corruption of such data.
By using the Site, you consent to receive electronic communications and agree that they satisfy any legal requirement for written communication.
YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, AND TRANSACTIONS, and waive any rights requiring physical signatures or records.
If a complaint remains unresolved, you may contact the California Department of Consumer Affairs at:
These Terms, along with our posted policies, constitute the entire agreement between you and us.
You waive any defense based on the electronic nature of these Terms.
By submitting your information on joinsprouthealth.com, you consent to receive telehealth services, including remote diagnosis, treatment, and follow-up care.
You acknowledge that telehealth is not a substitute for emergency care and authorize communication via email and phone regarding your healthcare. While security measures are in place, electronic communications may not be fully secure.
You may withdraw your consent at any time by notifying your provider in writing.
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
MDI (MD Integrations):
•Email: support@mdintegrations.com
Foothills Pharmacy:
•Email: rx@foothillspharmacy.com
Promise Pharmacy:
• Email: info@promisepharmacy.com
All prices displayed at checkout are comprehensive and include the fees for the mandatory doctor consultation. This ensures transparency and allows patients to understand the total cost of the services provided without any hidden or additional charges.
By proceeding with the payment, you acknowledge that the amount covers both the consultation and the treatment services. If you have any questions regarding the pricing structure or the services included, please contact our support team before completing your purchase.
All patients are required to undergo a consultation with a licensed healthcare provider to assess the suitability and safety of the proposed treatment. This consultation is mandatory and aims to ensure that any treatment provided aligns with the patient’s medical history, current health status, and specific needs.
Please be aware that undergoing a consultation does not guarantee approval for the requested treatment. Our healthcare providers reserve the right to decline or modify treatment plans based on clinical judgment and established medical guidelines.
Factors that may lead to the denial or alteration of a treatment request include, but are not limited to:
• Contraindications identified during the consultation.
• Potential risks outweighing the benefits of the treatment. 
• Availability of alternative treatments deemed more appropriate. 
We are committed to providing safe and effective care and will work collaboratively with patients to determine the most suitable treatment options. If a treatment request is denied or modified, the rationale will be thoroughly explained, and alternative recommendations will be provided when applicable. 
By proceeding with our services, you acknowledge and agree to comply with these consultation requirements and understand that treatment approval is subject to the professional discretion of our healthcare providers.
